Download Troubleshoot Page

Do you have any problems Downloading Pokamaax ? Please consult the tips below to solve your problem.

In case you need assistance, please contact our Customer Service by clicking “Speak to Us” at the bottom right of your screen, or send us an email at: support@pokamaax.com

 

On Windows 10:

Download Fails due to Windows Defender


1)
 If you see a pop-up Windows Defender “Threats Found”, click on the prompt to open the “Windows Defender Security System”.

 

2) Once the “Windows Defender Security System” is open, click on “Virus & threat protection settings”: 

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3) Under “Real-time protection”, please deactivate the protection with the On / Off button.
Then, click on “Yes” when asked “Do you want to allow this app to make changes to your device”.

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If this did not solve your problem, please contact our Customer Service by clicking “Speak to Us” at the bottom right of your screen, or send us an email at: support@pokamaax.com

 

The Install Program is blocked by Windows SmartScreen

If you see the prompt “Windows Protected your PC”, first click on “More Info”, and “Run Anyway”.

If this did not solve your problem, please contact our Customer Service by clicking “Speak to Us” at the bottom right of your screen, or send us an email at: support@pokamaax.com