Payments & Cashouts Methods

Pokamaax allows deposits via Skrill, Maestro, Master Card, Visa, Visa Electron, Neteller and WireCard.

For Bank Transfers, Bitcoin and other means of payment or for further assistance regarding deposits,
please contact us directly.

Payment Method Type Fee Process Time
Banking Free 3 to 24 hours
Crypto-Currency Free 0 to 12 hours
E-Wallet Free Instant
E-Wallet Free 0 to 12 hours
E-Wallet Free 0 to 12 hours
Payment Method Type Fee Process Time
Banking 0 to 5% 3 to 24 hours
E-Wallet Free Instant
E-Wallet Free 0 to 12 hours

Want to Transfer Money Now ?

Our friendly customer support crew can help you with transfering via Email, Live Chat or Facebook Messenger.

Talk to us if you need any help!

  Instant Transfers

Have your money instantly moved from and to your Pokamaax account.

Pick a system and log into our dedicated payment platform.

Neteller Instant Deposit

  Bank Transfers

Contact us to get our bank accounts information.

From there, simply do your transfer, and don’t forget to confirm us the transaction.

Other Transfers

Contact our Cashier Team to Deposit & Cashout with our other options :

Bitcoin, Paypal, Skrill

Email

Facebook Messenger

Safe and Secure Withdrawals

We have a complete and steadfast commitment to the safety and security of player funds. Player balances are kept in separated accounts and not used for operational expenses.

This ensures that your funds are always available for you to withdrawal in accordance with our banking and security procedures.

Withdrawal methods offered are dependent on your country of residence

Withdrawal Policy Details

Withdrawals are automatically credited back to any and all of the following methods that you have used to make deposits.

Withdrawals are first processed back to the method(s) used to deposit. Within each deposit method, withdrawals are then applied back to your oldest deposit first and your most recent deposit last. When applying withdrawals back to previous deposits, they are converted to the currency your previous deposits were processed in.

We apologize if our withdrawal policy is an inconvenience, but this is a security feature designed to protect our customers against fraud. It ensures that no one can profit from misuse of another’s account.

NETELLER and Skrill

If you have used NETELLER or Skrill to purchase in the last 12 months, your withdrawals will then be processed back to NETELLER or Skrill up to the amount purchased, again from the amount of your oldest NETELLER or Skrill deposit to the amount of your most recent deposit.

We apologize if our withdrawal policy is an inconvenience, but this is a security feature designed to protect our customers against fraud. It ensures that no one can profit from misuse of another’s account.

Receiving Your Winnings

If your withdrawal exceeds the total amount you’ve deposited that we are able to redeem, or you’ve used a method of deposit not listed above, you may have the following options to receive your funds depending on your country of residence:

  • NETELLER
  • Visa(Visa is only available if you have made at least one purchase with a CFT eligible Visa in the last 12 months and your withdrawal to Visa is from USD 100 to USD 6,500, please check with your card issuer for individual limits). Withdrawals to Visa will be automatically converted by us from your mAAx Account currency into the currency of the most recent CFT eligible Visa
  • Skrill
  • PayPal(only available if you have made at least one purchase with PayPal in the last 12 months)
  • Direct Bank Transfer- your withdrawal is deposited directly into your bank account.
  • Wire Transfer- your withdrawal is wired directly to your bank account.

How to Make a Withdrawal Request

Please Note: Only funds that have been wagered on your account since your first deposit will become available for withdrawal. This includes all money deposited and earned from our promotions such as freerolls, rake-free tournaments, promo codes, etc. To make a withdrawal request players must first make a deposit, login to your mAAx Account and visit the Cashier.

Select the ‘Withdrawal’ button and input the amount you’d like to withdraw, then choose ‘Submit’.

The minimum withdrawal amount is $50.

The following screen will display how your withdrawal will be processed. This is only an estimation of how your funds will be disbursed. We cannot guarantee that your withdrawal will be processed exactly as described, as this estimation does not take into account any temporary connectivity problems with outside processors or any issues pertaining to accounts outside of our control.

Review the information on this screen carefully before you complete your withdrawal request. If you see that the card or account designated to receive your withdrawal has been cancelled or has expired, please cancel your withdrawal request and email Support.

A 48-hour delay from your last deposit may be imposed on withdrawals with certain payment methods. This feature is designed to protect our players against collusion and fraud. You will be able to submit your withdrawal request once the 48 hours have elapsed.

Withdrawals processed back to previous deposits with NETELLER, Skrill, PayPal and will appear in your account within a few minutes.

Withdrawals to NETELLER and Skrill that are above the total amount deposited, will be processed within 72 hours.

Direct Bank Transfer withdrawals will be sent for processing within 72 hours. Please allow 3-5 business days for the funds to appear in your bank account.

Wire Transfer withdrawals will be sent for processing within 72 hours. Please allow 2-5 business days for funds to be credited to your designated bank account.

An email notification from us will be sent to you confirming each transaction made within your mAAx Account. Always refer to your confirmation email after you’ve made a withdrawal to confirm how your funds were processed.

In special cases, additional information may be required for a withdrawal to be processed. From time to time it may also be necessary to withhold player winnings until the completion of game play or fraud reviews, which are routinely carried out in order to ensure the integrity of our games.

How does the exchange rate conversion work?

We use the prevailing mid-market rate provided by XE (plus a small fee if applicable) to convert your deposits to your mAAx Account currency. The exchange rate you will receive will be displayed on the withdrawal screen when you select your preferred currency.

Help with Withdrawals

Please contact Support with any questions about withdrawals or the withdrawal policy.

Frequently Asked Questions

Deposits

How do I make a Deposit ?

Open the software and head to the ‘Cashier’ or contact cashier@pokamaax.com.

Is there a Deposit Limit ?

You can not deposit less than $10, and more than $5,000 per month on your Pokamaax account. Contact us to know more.

Can I deposit in any currency ?

Yes, you can. We will apply the current exchange rate and convert your money into USD and deposit it on your Pokamaax account.

I got charged for my deposit but can't see my funds, what do I do ?

Your funds should be displayed in your player’s account and in the lobby of our Software. If your funds are still missing, please contact cashier@pokamaax.com, and an agent will trace the source of your problem and help you fix it.

Cashouts

How do I request a Withdrawal ?

Please contact us directly at cashier@pokamaax.com and let us know your preferred payment system. Please provide any bit of information necessary such as a copy of your ID matching the information of the recipient’s account. Whenever possible, withdrawals are first processed back to the method(s) used to deposit.

Are there any limits to cashing-out ?

Only funds that have been wagered on your account will become available for withdrawal.
Players may withdraw a minimum of $50.

How frequently can I withdraw ?

There are no limits as to how often you can withdraw your funds. However, you can only have one pending (ie. requested but not processed) withdrawal per payment method at any one time.

How long will it take to process ?

Withdrawals processed back to previous deposits with NETELLER and Skrill, will appear in your account within a few minutes.

 

Direct Bank Transfer withdrawals will be sent for processing within 12 hours. Please allow 3-5 business days for the funds to appear in your bank account.

Can I cancel my Withdrawal ?

If your withdrawal request has not yet been processed, you may be able to cancel it by contacting us at cashier@pokamaax.com